FAQ
Frequently asked questions
📦 Delivery
What are the delivery times?
Your items are dispatched within 24 to 72 h. Delivery is then estimated between 5 and 15 business days depending on the product and the dispatching warehouse (European Union or non-EU partners). The estimated time is shown on each product page.
Is delivery tracked?
Yes. A tracking number is sent to you for every order, so you can follow your parcel at any time.
Is delivery free?
Delivery is free from €69 of purchase.
↩️ Returns & refunds
Can I return an item?
Yes. You have 14 days from receipt to change your mind, in accordance with the law. The item must be returned in its original condition.
How does the refund work?
Once the item has been returned and checked, the refund is issued to the original payment method within 14 days of receiving your return.
💳 Payment & security
Is payment secure?
Absolutely. All transactions are encrypted (SSL / 3D Secure). We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.
🔧 Products
Are your products compatible with Alexa / Google Home?
Most of our connected products work with Alexa, Google Home, Tuya or Zigbee. Compatibility is stated on each product page.
Are the products under warranty?
Yes, all our products are covered by the legal warranties of conformity and against hidden defects. If there is a problem, contact us.
✉️ Contact
How can I contact you?
Via the "Contact us" button at the bottom of the page (form), or by email at contact@domacosy.fr. A real person replies within 48 business hours.