Contact
A question? We'll answer it
Hesitating before buying, tracking a package, or an item not meeting your expectations: write to us. A real person reads every message.
📧 By email
Response within 48 business hours. Monday to Friday, excluding public holidays. Messages sent on weekends are processed on Monday.
💬 Most frequently asked questions
Before writing to us, a quick look at our FAQ might save you time. You'll find information on:
- Delivery times — dispatch within 24 to 72 hours, estimated delivery between 5 and 15 business days depending on the product
- Order tracking — a tracking number is provided for every order
- Returns — 14 days to change your mind, refund within 14 days after receipt of the return
- Shipping costs — €4.90 standard, free for orders over €69
📦 Already ordered?
Please include your order number in your message. It can be found in the confirmation email you received after your purchase and starts with #. This helps us avoid back-and-forth and speeds up processing.
For a defective or damaged product, please attach a photo if possible. We prioritize these requests.
🏢 Legal information
Domacosy
Sole proprietorship
Boulevard des Capucins, 188 bâtiment la Goélette
13500 Martigues, France
SIRET : 902 442 326 00028
Find full details in our legal notice.
⚖️ Consumer mediation
In the event of a dispute not resolved directly with us, you can free of charge use a consumer mediator. The terms are detailed in our legal notice and our general terms and conditions of sale.
The European online dispute resolution platform is also available: ec.europa.eu/consumers/odr